• Update coronavirus

Update coronavirus

FREQUENTLY ASKED QUESTIONS ON THE CORONAVIRUS

Are there things that I have to take into account before I come to Dierenrijk?
Naturally, your safety and that of our animals and employees is paramount. Obviously, people stay at home with complaints of the common cold, cough, sore throat or fever. If a housemate or family member suffers from this, the entire household remains at home.

Dierenrijk uses a maximum number of visitors per day for safety reasons. To monitor this maximum and to guarantee your visit, it is necessary to reserve online access to the park in advance.

Note: this also applies to subscription holders, people who have bought a ticket (via a promotion) or have won a ticket. If you do not have a ticket yet, you can only purchase it online in our webshop. Excepted are guests of the holiday parks; the Attraction Pass is sufficient for them.

Do you already have a ticket or are you a subscriber, book your access
If you don’t have a ticket yet, order it online for € 19.00 each

I have reserved my access online but I lost my e-ticket, what now?
You will receive a confirmation of your ticket (s) by email. Consult this confirmation email to download the ordered tickets or contact the ticket issuer.

What measures are being taken in Dierenrijk to guarantee the safety of everyone?
Due to safety, a number of measures have been taken to guarantee your safety and that of our animals and employees.

  • There is a maximum number of visitors per day in the park. To monitor this maximum and to guarantee your visit, it is necessary to reserve online access to the park in advance
  • Tickets can only be purchased online to avoid queues at the box offices
  • The personnel wear mandatory mouth and face protection in accordance with the RIVM guidelines
  • For visitors from the age of 13 it is mandatory to wear a mouth mask in all indoor areas of Dierenrijk. This does not apply to your walk through the park in the open air. 
  • There are temporarily no feed presentations
  • The inside enclosures of the animals and ‘Vriendenrijk’ are temporarily closed to visitors.
  • You can only walk through the park in one direction
  • You can only pay contactless / by pin
  • The catering establishments are provided with collection points where you can buy a drink and / or snack.
  • A maximum of 30 people are allowed per room
  • The entire park is non-smoking
  • No carts are available
  • Everywhere is kept 1.5 meters away and where necessary visitors and employees are separated by means of a (plexi) glass wall
  • Employees continuously supervise group size and the 1.5 meter distance
  • Every toilet facility and shop has disinfection gel that you can use for free
  • Only private visits are allowed
  • Obviously, people stay at home with complaints of the common cold, cough, sore throat or fever. If a housemate or family member suffers from this, the entire household remains at home.

 How should we reserve our time blocks?
The time blocks can be reserved online through our ticketshop. Here you can make a step-by-step reservation for a time block that suits you. Please note that if no time block is selected, the reservation will not be made.

I have a child between 0 and 2 years old, these tickets are free, do I need to apply for a ticket?
Because we can only allow a maximum number of people per day, even the smallest must reserve a ticket. In view of all measures, we must not exceed this number. Access is not possible for people for whom no ticket is reserved.

How should the tickets be scanned at the entrance of the park?
The tickets can be printed, but can also be shown by phone or tablet.

Is a shortened route currently available?
There is a shortened route, this is indicated in the park.

Will I come along all the animals during the (adapted) walking route?
Almost all animals are visible, except for the arctic foxes, claw otters and creepy fish.

Are certain animal shelters closed due to possible transmission of the Corona virus?
The ring-tailed lemur walk-through enclosure is closed until further notice.

Can I buy something to eat or drink in the park?
Yes, the catering establishments are provided with collection points where you can buy a drink and / or snack. There is no indoor seating, but there are picnic areas outside, which can be used with your own group.

I have booked a group package, activity or children’s party at Dierenrijk. Can this continue?
Children’s parties are possible again (with the exception of the children’s party “Animal Care”). Group arrangements for 30 people or more are possible to a limited extent, you can contact us on 088-9000360.

Where can I park my car?
Cars can only be parked in the parking lot of Dierenrijk. To exit, you need a parking coin which you must purchase online in advance and which will be issued at the ticket control.

Is mascot Pico present at the park?
No, Pico is not currently present at the park.

Can I use a bollard cart?
No, there are no carts available at the moment.

Can I withdraw extra money on the spot?
No, cash withdrawal is not possible.

If your question and answer are not included in the information above, you can contact us by phone at 0492-668240, make choice 3.

De mooiste tijd beleef je bij Dierenrijk, onderdeel van Libéma