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  • Update coronavirus

Update coronavirus

FREQUENTLY ASKED QUESTIONS ON THE CORONAVIRUS

Is Dierenrijk open?
We are pleased to announce that Dierenrijk is open to the public again.

Are there things I should take into account before coming to Dierenrijk?
It goes without saying that your safety and that of our animals and employees come first. Naturally, people stay at home with complaints of a cold, cough, sore throat or fever. If a housemate or family member is bothered by this, the entire household stays at home.

Dierenrijk uses a maximum number of visitors per day for safety reasons. To monitor this maximum and to guarantee your visit, it is necessary to reserve online access to the park in advance.

Please note: this also applies to season ticket holders, people who have bought a ticket (through an action partner) or who have won a ticket. Exceptions are guests of the holiday parks; the Attraction pass is sufficient for them. If you don’t have a ticket yet, you can only purchase it online in our webshop.

If you already have a ticket or are you a season ticket holder, reserve your entrance.
If you don’t have a ticket yet, order it online for € 19.00 each.

I have reserved my entrance online but I have lost my e-ticket, what now?
You will receive a confirmation of your ticket (s) by e-mail. Consult this confirmation email to download the ordered tickets or contact the ticket provider.

What measures are taken in ZooParc to guarantee the safety of everyone?
For safety reasons, a number of measures have been taken to guarantee your safety and that of our animals and employees.

  • There is a maximum number of visitors per day in the park. To monitor this maximum and to guarantee your visit, it is necessary to reserve online access to the park in advance
  • Tickets can only be purchased online to avoid queues at the box office
  • The personnel wear mandatory mouth and face protection in accordance with the RIVM guidelines
  • For visitors from 13 years old it is mandatory to wear a mouth mask in all indoor areas of ZooParc. This does not apply to your outdoor walk through the park.
  • There are temporarily no feed presentations.
  • You can only walk through the park in one direction
  • The catering establishments have collection points where you can buy a drink and / or snack.
  • A maximum of 30 people are allowed per space
  • The entire park is non-smoking
  • There are no wagon carts available
  • Everywhere a distance of 1.5 meters is maintained and, where necessary, visitors and employees are separated by means of a (plexi) glass wall
  • Employees continuously monitor group size and the 1.5 meter distance
  • Disinfection gel is available at every toilet facility and shop, which you can use for free
  • Only private visits are allowed
  • Naturally, people stay at home with complaints of a cold, cough, sore throat or fever. If a housemate or family member is bothered by this, the entire household stays at home.

I have not been able to use my subscription for a long time. How will I be compensated?
Your subscription is automatically renewed for the period that we have been closed. This means an extension of 5 months. An example: if your subscription expired on 31-12-2020, it was extended until 31-05-2021. Every subscriber has received an email from us explaining this compensation. Did you not receive the email? Take a look in your spam box or read the e-mail here.

How should we reserve our time slots?
The time slots can be booked online through our ticket shop. Here you can make a reservation step by step for a time slot that suits you. Keep in mind that if no time block is selected, the reservation will not be made

I have a child in the age of 0 to 2 years old, these tickets are free, do I need to request a ticket for this?
Because we are only allowed to allow a maximum number of people per day, the smallest people must also reserve a ticket. Given all the measures, we must not exceed this number. Entry is not possible for persons for whom no ticket has been reserved.

How should the tickets be scanned at the entrance of the park?
The tickets can be printed, but can also be displayed by phone or tablet.

Is there currently also a shortened route available?
There is a shortened route, which is indicated in the park.

Do I pass all the animals during the (adapted) walking route?
Almost all animals are visible, except for the arctic foxes and small claw otters.

Are certain animal shelters closed due to the possible transmission of the Coronavirus?
The creepy crawlies and the ring-tailed lemur walk-through enclosure are closed until further notice.

Can I buy something to eat or drink in the park?
Yes, the catering establishments have collection points where you can buy a drink and / or snack. There is no indoor seating, but there are picnic areas outside, which can be used with your own group.

I have booked a group package, activity or children’s party at Dierenrijk. Can this continue?
Children’s parties are again possible from 19 May with a maximum of 2 adults as an accompaniment. Group arrangements are unfortunately not yet possible. If you have any questions about this, you can contact us on 088-9000360.

I have a discount coupon or pass, how do I book online in advance?
To do this, choose the option “I have a discount coupon or pass” in the ticket shop. Then select the number of people for whom you have a discount coupon or pass and purchase tickets for € 0. Upon arrival in Dierenrijk, you have your e-tickets scanned together with your discount coupon or pass and you pay for the ticket (s) minus the relevant discount at the box office.

I have already bought a ticket online and have reserved a time slot for the period that the park was closed. Can I go to the park at a different time?
To give you the opportunity to visit Dierenrijk at another time, your current tickets will be automatically renewed, so that they can be used until December 31, 2021. You must again reserve a visit day and time slot on the website (“I already have a ticket”).

I already have an action ticket (such as DPG Media and ANWB) with a validity until December 31, 2020. Will the validity be extended?
The duration of these promotions will be extended until July 11, 2021. For further questions, please contact the ticket provider. Also for these tickets applies that a visit day and time slot must be reserved on the website (“I already have a ticket”).

I already have a ticket through a lottery (such as BankGiro Loterij and Nationale Postcode Loterij). Can I go to the park at a different time?
If you have made a reservation in the period from Tuesday December 15 to Tuesday May 18 through a lottery, you will receive a message from the relevant lottery with the new code, so that when the park is open again can make a reservation. For further questions about tickets via a lottery, you can contact the ticket provider via info@uitstapjenaarkeuze.nl or info@dagjewegnaarkeuze.nl.

I bought a catering combi deal through the website. Can I still use it?
You can use your purchased catering combi deal on your next visit.

Where can I park my car?
Cars can only be parked in the parking lot of Dierenrijk. To drive out, you need a parking coin which you need to buy online in advance and which you will receive at the ticket control.

Is mascot Pico present at the park?
No, Pico is currently not present at the park.

Can I use a wagon?
No, there are no wagon carts available at the moment.

Can I withdraw extra money on the spot?
No, cash withdrawal is not possible.

If your question and answer are not listed in the above information, you can contact us by telephone on 0478–640046, choose option 3.

De mooiste tijd beleef je bij Dierenrijk, onderdeel van Libéma